FAQ - Frequently Asked Questions
Find quick answers to the most frequently asked questions about VelaBand.
Table of Contents
- How long will it take to receive my order?
- How does the bottle work?
- Is VelaBand right for me?
- Do you offer returns or exchanges?
- How do I know if my order has shipped?
- Can I buy multiple bottles at once?
- What payment methods do you accept?
- Can I become a VelaBand ambassador?
- How much liquid can the bottle hold?
- Can I put something other than water in it?
- How do I clean my VelaBand?
1. How long will it take to receive my order?
Each order is carefully prepared before shipping.
As certain times of the year are busier, production and delivery times may vary.
For in-stock products, please allow approximately 1 to 2 weeks to receive your order.
For products that are temporarily out of stock, delivery may take 3 to 5 weeks, depending on the next restock date.
If additional delivery time applies to a product, this information will be clearly indicated when ordering.
However, it is possible that your order may arrive sooner depending on the time of year, available stock, and the current volume of orders.
We will keep you informed at every step of the process.
2. How does the bottle work?
Simply wear it on your wrist with its adjustable strap.
To drink, gently bite the cap and inhale to draw the liquid.
This keeps your hands free during your activities.
3. Is VelaBand right for me?
Absolutely.
VelaBand is not just for athletes. It was created for anyone who wants to stay hydrated without being burdened by a large water bottle.
Whether for a walk, a workout, a festival, a hike, or simply an active day, VelaBand adapts to your lifestyle.
Move freely. Hydrate differently.
4. Do you offer returns or exchanges?
For hygiene reasons, we do not accept any returns or refunds on VelaBand bottles.
However, if your product has a manufacturing defect or arrives damaged, we will exchange it free of charge.
If a problem occurs, contact us within 7 days of receipt of your order by attaching photos of the product to velaband.shop@gmail.com.
5. How do I know if my order has shipped?
As soon as your order is shipped, you will receive an email containing your tracking number.
You can track your package in real-time until delivery.
6. Can I buy multiple bottles at once?
Absolutely.
You can order multiple VelaBands in a single order.
This is a great option to share with friends, family, your partner, or your workout group.
Many customers also choose to have more than one to vary the colors or to have one ready for different activities.
Check out our multi-bottle offers directly on the shop to take advantage of the best benefits.
💙 Because one VelaBand is sometimes not enough to always stay on the move.
7. What payment methods do you accept?
We accept several secure payment methods:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
All transactions are protected and secure.
8. Can I become a VelaBand ambassador?
Yes.
VelaBand carefully selects its ambassadors to build an authentic community of people who share our values and mission.
A pre-selection is made, and only those who meet our criteria will be chosen.
It is not necessary to have thousands of followers on social media. We are primarily looking for active, engaged individuals who align with the VelaBand universe.
The details and benefits of the program are communicated only to selected individuals.
If you wish to submit your application, keep an eye out for our next recruitment periods or contact us.
💙 VelaBand prioritizes an exclusive and quality community over a large number of ambassadors.
9. How much liquid can the bottle hold?
Each bottle can hold approximately 200 ml of liquid.
Perfect for carrying water or a sports drink during an activity.
10. Can I put something other than water in it?
Yes.
You can use water, electrolyte drinks, or other non-carbonated beverages.
However, we recommend thoroughly cleaning the bottle after each use.
⚠️ We advise against carbonated drinks.
11. How do I clean my VelaBand?
Maintenance is simple:
- Wash before first use
- Hand wash only
- Do not put in the dishwasher
- Let dry completely before storing